Effective Date
05/04/2026
Refund & Return Policy
At Aesthetix Labs, our commitment is to provide exceptional products and reliable customer service. If there is an issue with your purchase, we are here to assist you. This policy explains the conditions under which cancellations, refunds, or resolutions may be reviewed.
Table of Contents
1. Cancellations
Due to the sensitive nature of our products, returns are not accepted. However, you may request a cancellation before your order has been shipped. Once the order has been dispatched, cancellations are no longer possible.
2. Assistance and Issues
For immediate support regarding cancellations, or if your order arrives with any missing, incorrect, or damaged items, please contact us at support@aesthetixlabs.com. Please inspect your order upon delivery and reach out to us promptly so we can review and help resolve the issue.
3. Damages and Issues
Please examine your order upon arrival and notify us right away if you encounter any defects, damages, missing items, or incorrect products. This allows us to assess the problem and provide an appropriate solution where applicable.
4. International Orders
International orders are placed at your own risk. Aesthetix Labs is not liable for issues with international shipments, including customs seizures, customs delays, carrier delays, lost packages, rejected deliveries, or any other import-related complications.
5. Refunds
Approved refunds will be processed using your original payment method within 10 business days. Please allow additional time for your financial institution or payment provider to handle the refund. If you have not received your refund within 15 business days after approval, please contact us at support@aesthetixlabs.com for further assistance.
6. Disclaimer on Chargebacks
We recognize that disputes may sometimes arise; however, we encourage customers to resolve any concerns directly with us before initiating a chargeback. Unwarranted chargebacks can affect our ability to serve customers and may result in account restrictions or further action where appropriate. We are dedicated to addressing concerns promptly and professionally, so please contact us first at support@aesthetixlabs.com.